Booking Policies

Minimum Stay Requirements:

    • Fall, Winter, and Spring: Two-night minimum stay.
    • Summer: Four-night minimum stay.

Check-In Policies:

    • No late check-ins after hours (after hours is 5 PM – 9 AM) on any day of the week, unless prior arrangements are made within 48 hours before arrival.

Late Check-In Coordination:

    • When necessary, Late check-ins must be coordinated with the office 48 hours before arriving.

Reservation Verification:

    • All reservations must be verified with a valid ID that matches the name on the credit card used for the booking payment.
    • The credit card used for hold deposits must also match the name on the reservation, the ID.

Deposit and Payment:

    • A 20% non-refundable deposit is required in advance to guarantee your reservation. This deposit is a commitment to the full period requested.
    • The balance of payment is due and payable 30 days prior to arrival.

Cancellation and Rescheduling:

    • We have a zero cancellation policy.
    • Rescheduling and moving units are allowed up to 6 months in advance with the deposit made.
    • To cancel or reschedule, please contact the office with a written notice of cancellation or new dates to reschedule.
    • No late cancellations will be accepted.
    • Credits and refunds will be at the discretion of the administrative office on a case-by-case basis.
    • Cancellations within six months of check-in are subject to a no-return policy, meaning zero refunds.
    • If a unit change is requested upon arrival, a transfer fee will apply, depending on the size of the unit and the number of days spent in the original unit.
    • Early departures will be considered as booked nights, with no credits or refunds issued.

Thank you for your understanding and cooperation.

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